My folks are in their 80s and often victims of tradesmen. But to buy a hot water heater every 10-15 years from Sears and then have the Sears provided plumbing company install the hot water heater,,,and STEAL the copper pipe of the subfloor hot water loop that had reliably provided hot water on demand in less than 5 seconds that now takes almost 3 minutes,,,is scandalous ,especially when Sears keeps telling us 'we don't want to hear about it anymore' !!!
BEWARE of Sears , in California and especially Silicon Valley !!