Microsoft has BAD CUSTOMER SERVICE, almost TERRIBLE. You have to pay extra,,, if you have a problem with a paid-in-full product. Forget about talking to free polite 24-7 customer service centered here in the USA where we Need the jobs. And yet people and businesses chose consciously to deal with these companies that obviously do not value or respect the customer and their business.
Why?
Netflix has 24-7 free polite friendly helpful customer service,,, and INSIDE THE USA, i believe !! They have a fantastic website,with so much info and cross-links ,,,
Olive Garden Restaurant makes you feel like you are the most important relative visiting their home, not some stranger off the street at some food business.
Why is good-great customer service not important or too expensive for so many super-profitable companies? REI, a rebate co-op has "A+" fabulous casual customer service; It is not that hard.
And why is it not more important to most people, until they have a problem with what they bought!?
Why is customer service so uneven in the USA??? There is no standard. And it ranges from Horrid, like HP's, to super-duper "A+" at places like Netflix, Olive Garden(mine anyway), and Pasta Pomodoro(my location anyway) ???
